Returns and exchanges policy

Our Customer Service department offers a post-sale service to resolve any issues with our items or shipments, through which we aim to provide quick and effective assistance to our customers.

If for any reason you are not satisfied with your order, you have a period of 14 calendar days from the date of delivery of the order to return it. (Offering our customers a period equal to the legal one of 14 days according to articles 102 and 104 of the R.D.L. 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).

You must fill out the return form that you can download here: withdrawal form.

You must send us the product in perfect condition, unused and in its original packaging, including guarantees, labels, and instructions for use, as otherwise, the return will not be accepted. The cost of returning the item to our warehouse is the responsibility of the customer (we do not accept goods sent with freight collect).

It is very important that you return the product(s) perfectly packaged. If the products are damaged due to inappropriate packaging, we will not accept the return.

We cannot accept returns of damaged or used products beyond mere inspection of the product, and it is always recommended to keep the original packaging for exchange or return, as otherwise, the return will not be accepted. Returns of clothing or items with odors, rubbing, stains, wear (tobacco, etc.) will not be accepted.

Once we receive the merchandise in our warehouses and verify that all the previous conditions are met, sekureco.eu will accept the return of the product and proceed with the refund of its amount according to the payment method used, and if applicable, the shipment of the new product:

• If you paid by credit card, the amount will be refunded to the same credit card.
• If you paid via PayPal, the amount will be refunded to your PayPal account.
• If you paid by cash on delivery or by bank transfer, you will need to provide us with an account number to refund the amount.

Note: You will receive the refund within a maximum period of 14 days from the receipt of the exchanged or returned product in our warehouse. Please note that if you paid by credit card, your bank may not show the refund amount in your balance until the following month.

To return a product, you must contact us via email at info@sekureco.eu.

Please note that sekureco.eu does not accept shipments with freight collect; for any questions, please contact Customer Service.

In no case will returns of custom orders and/or out-of-catalog products and/or personalized products (bicolor, screen printed, vinyl, etc.) be accepted.

The company will strive to ensure that descriptions, illustrations, and information are accurate, but does not guarantee that there may be any future changes or differences (claims for this reason will not be accepted, nor changes and/or returns of orders).

Compliance with these requirements is important to provide better service to all SEKURECO customers.

SIZE OR MODEL EXCHANGE

If you need another size or model, you just have to request the return via email at info@sekureco.eu or through the contact form and place a new order with the size or model you need. These are two independent processes.

WARRANTY

SEKURECO HISPANIA, S.L. offers its customers the legal warranty for new items; additionally, SEKURECO HISPANIA, S.L. customers benefit from the commercial warranty provided by the various manufacturers of each of the items, in cases where it is for a longer period.

Defects or damages due to incorrect use or handling of the material or wear caused by normal use are not included in this warranty.

Losses in the functionality of the items due to design limitations are also excluded from the coverage of this warranty.

The repair, refund, or replacement will be carried out within a maximum period of 3 months. If it is technically impossible to determine in our after-sales service whether a defect or damage comes from manufacturing or from incorrect use of the items that we are not manufacturers of, the item will be sent to the manufacturer for their Technical Assistance Service (SAT) to determine the cause of the deterioration and whether or not it corresponds to warranty coverage.

Please consult the specialized advice of our Customer Service.

I HAVE RECEIVED A DEFECTIVE OR DAMAGED PRODUCT

We are sorry that you did not receive your order in perfect condition; it is possible that the product arrived like this from the factory or was damaged during transport.

To assist you, contact us requesting the return via email at info@sekureco.eu or through the contact form indicating this reason. To expedite the process, you must indicate/attach:

• Product reference and the damage it has.
• Order number
• Photograph of the defect.

Once we receive your request, we will contact you as soon as possible to resolve it.

If a refund is applicable, we will refund the full amount paid for this item without incurring return costs, or if we have availability, we will provide you with a new product. You have 24 hours from the time you received the order to make this claim.

** Important: It is mandatory to notify us of the product defect and your intention to return it before sending the merchandise back to us. Failure to do so may result in the return being denied.

** Important: If a customer refuses the delivery of an order to the transport agency, the associated transport costs will be deducted from the amount to be refunded to the customer.

SPECIAL CONDITIONS FOR RETURNS OR EXCHANGES BY SUPPLIER

KEMPER

This manufacturer accepts returns according to certain guidelines. To return material, we must proceed as follows:

- Kemper is responsible for managing the pickup with their transport; this service has a charge of 50.00 EUR + VAT.

- Once the material is received at the factory, after inspection and restocking, they will proceed to refund the returned material deducting 30% of the total invoiced value as a penalty for return.

ROLY

It is mandatory to return the intact individual packaging bags with which the clothing was supplied, as these bags contain the corresponding information to properly restock the merchandise, barcodes, product information, etc. Without these bags or if they are damaged or torn, the return will not be accepted.

SUECOS

The manufacturer SUECOS is a brand that is made to order and does not accept returns or size exchanges.

Returns and exchanges for companies and self-employed individuals

Our Customer Service department offers a post-sale service to resolve any issues with our items or shipments, through which we aim to provide quick and effective assistance to our customers.

If for any reason you are not satisfied with your order, you have a period of 7 calendar days from the date of delivery of the order to return it.

You must send us the product in perfect condition, unused and in its original packaging, including guarantees, labels, and instructions for use, as otherwise, the return will not be accepted. The cost of returning the item to our warehouse is the responsibility of the customer (we do not accept goods sent with freight collect).

It is very important that you return the product(s) perfectly packaged. If the products are damaged due to inappropriate packaging, we will not accept the return.

We cannot accept returns of damaged or used products beyond mere inspection of the product, and it is always recommended to keep the original packaging for exchange or return, as otherwise, the return will not be accepted. Returns of clothing or items with odors, rubbing, stains, wear (tobacco, etc.) will not be accepted.

Once we receive the merchandise in our warehouses and verify that all the previous conditions are met, sekureco.eu will accept the return of the product and proceed with the refund of its amount according to the payment method used, and if applicable, the shipment of the new product:

• If you paid by credit card, the amount will be refunded to the same credit card.
• If you paid via PayPal, the amount will be refunded to your PayPal account.
• If you paid by cash on delivery or by bank transfer, you will need to provide us with an account number to refund the amount.

Note: You will receive the refund within a maximum period of 14 days from the receipt of the exchanged or returned product in our warehouse. Please note that if you paid by credit card, your bank may not show the refund amount in your balance until the following month.

To return a product, you must contact us via email at info@sekureco.eu.

Please note that sekureco.eu does not accept shipments with freight collect; for any questions, please contact Customer Service.

In no case will returns of promotional and/or OUTLET products, discounted products or products priced lower than indicated on the website, custom orders and/or out-of-catalog products and/or personalized products (bicolor, screen printed, vinyl, etc.) be accepted. Likewise, returns of products or orders whose total amount (taxable base) is less than €100 will not be accepted.

The company will strive to ensure that descriptions, illustrations, and information are accurate, but does not guarantee that there may be any future changes or differences (claims for this reason will not be accepted, nor changes and/or returns of orders).

Compliance with these requirements is important to provide better service to all SEKURECO customers.

SEKURECO reserves the right to penalize up to 10 percentage points (minimum €18) the refund of returned merchandise for warehouse management and handling costs. In the case of returns accepted outside the deadline and exceptional cases, they will always be refunded with a minimum surcharge of 5 points (minimum €40) plus any shipping costs incurred at the time.

SIZE OR MODEL EXCHANGE

If you need another size or model, you just have to request the return via email at info@sekureco.eu or through the contact form and place a new order with the size or model you need. These are two independent processes.

WARRANTY

SEKURECO HISPANIA, S.L. offers its customers the legal warranty for new items; additionally, SEKURECO HISPANIA, S.L. customers benefit from the commercial warranty provided by the various manufacturers of each of the items, in cases where it is for a longer period.

Defects or damages due to incorrect use or handling of the material or wear caused by normal use are not included in this warranty.

Losses in the functionality of the items due to design limitations are also excluded from the coverage of this warranty.

The repair, refund, or replacement will be carried out within a maximum period of 3 months. If it is technically impossible to determine in our after-sales service whether a defect or damage comes from manufacturing or from incorrect use of the items that we are not manufacturers of, the item will be sent to the manufacturer for their Technical Assistance Service (SAT) to determine the cause of the deterioration and whether or not it corresponds to warranty coverage.

Please consult the specialized advice of our Customer Service.

I HAVE RECEIVED A DEFECTIVE OR DAMAGED PRODUCT

We are sorry that you did not receive your order in perfect condition; it is possible that the product arrived like this from the factory or was damaged during transport.

To assist you, contact us requesting the return via email at info@sekureco.eu or through the contact form indicating this reason. To expedite the process, you must indicate/attach:

• Product reference and the damage it has.
• Order number
• Photograph of the defect.

Once we receive your request, we will contact you as soon as possible to resolve it.

If a refund is applicable, we will refund the full amount paid for this item without incurring return costs, or if we have availability, we will provide you with a new product. You have 24 hours from the time you received the order to make this claim.

** Important: It is mandatory to notify us of the product defect and your intention to return it before sending the merchandise back to us. Failure to do so may result in the return being denied.

** Important: If a customer refuses the delivery of an order to the transport agency, the associated transport costs will be deducted from the amount to be refunded to the customer.

SPECIAL CONDITIONS FOR RETURNS OR EXCHANGES BY SUPPLIER

KEMPER

This manufacturer accepts returns according to certain guidelines. To return material, we must proceed as follows:

- Kemper is responsible for managing the pickup with their transport; this service has a charge of 50.00 EUR + VAT.

- Once the material is received at the factory, after inspection and restocking, they will proceed to refund the returned material deducting 30% of the total invoiced value as a penalty for return.

ROLY

It is mandatory to return the intact individual packaging bags with which the clothing was supplied, as these bags contain the corresponding information to properly restock the merchandise, barcodes, product information, etc. Without these bags or if they are damaged or torn, the return will not be accepted.

SUECOS

The manufacturer SUECOS is a brand that is made to order and does not accept returns or size exchanges.